Service-level agreement (SLA)

Okapya Software Solutions Inc. is committed to providing effective and timely customer support. Although we offer an Initial Response Time SLA of 48 hours, we typically respond in 12 to 24 hours. While we do not offer an official Support Resolution Time SLA, we always strive to resolve issues as soon as possible.


We offer support Monday to Friday, from 8 a.m. to 4 p.m. EST (UTC-05.00) or EDT (UTC-04.00).

Holiday closures

Our offices will be closed on the following holidays:





January 1–2

New Year’s

March 30

Good Friday

April 2

Easter Monday

May 21

National Patriots' Day (QC)

June 25

Nativity of St. John the Baptist (QC)

July 2

Canada Day

September 3

Labour Day

October 8

Thanksgiving Day

December 24–26


December 31

New Year’s


SERVER documentation (On Cloud? Go here.)
Have questions? Contact our Service Desk for help anytime.