This documentation is for version 4.x. For the latest documentation, click here
Service Level Agreement (SLA)
- Yves Riel
Owned by Yves Riel
Okapya Software Solutions inc is dedicated to provide effective support to its customers. As such, we aim to offer an Initial Response Time SLA to within 48 hrs but is typically within 12 to 24 hrs. While we do not offer official Support Resolution Time SLA we aim to resolve your issues as soon as possible.
Hours of Operation
We officially offer support Monday through Friday from 8h00 to 16h00 in the Eastern Standard Time (UTC-05.00) or Eastern Daylight Time (UTC-04.00) depending on the season.
Holidays
We follow the Canadian and Québec Holidays
| Month | Holiday | Days our offices are closed |
|---|---|---|
| January | New Year's Day | January 1 and 2 |
| March and April | Easter | March 30 and April 2 |
| May | National Patriots' Day | May 21 |
| June | Québec's National Day | June 25 |
| July | Canada Day | July 2 |
| September | Labour Day | September 3 |
| October | Thanksgiving Day | October 8 |
| December | Christmas and New Year's Day | December 24, 25, 26 and 31 |