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To show a checklist on the customer portal, you need to use the Checklist Proxy for Customer Portal custom field. For each checklist that you want to have on the portal, you need to create a Customer Portal custom field.
To create a Customer Portal custom field, see Adding a Customer Portal custom field.
Each Customer Portal custom field must be linked to the regular Checklist custom field that you are trying to display by proxy.
To only show the checklist when the customers view their request, you need to disable the Show on Create screen feature. This ensures that users cannot change the checklist themselves when they create the request.
To configure the Customer Portal custom field, see Editing parameters (Customer Portal).
The final step is to add the Customer Portal custom field to the request types for which you want the Checklist custom field to be shown by proxy on the custom portal.
To add the Customer Portal custom field to the customer portal, see Adding the field to the customer portal.