Okapya Software Solutions inc is dedicated to provide effective support to his customers. As such, we aim to offer an Initial Response Time SLA to within 48 hrs but his is typically within 12 to 24 hrs. While we do not offer official Support Resolution Time SLA we aim to resolve your issues as soon as possible.
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We follow the Canadian and Quebec Holidays
| Month | Holiday | Days our offices are closed |
|---|---|---|
| January | New Year's Day | January 1 and 2 |
| March and April | Easter | March 30 and April 2 |
| May | National Patriots' Day | May 21 |
| June | Québec's National Day | June 25 |
| July | Canada Day | July 2 |
| September | Labour Day | September 3 |
| October | Thanksgiving Day | October 8 |
| December | Christmas and New Year's Day | December 24, 25, 26 and 31 |