This documentation is for version 4.x. For the latest documentation, click here

Service Level Agreement (SLA)

Okapya Software Solutions inc is dedicated to provide effective support to its customers. As such, we aim to offer an Initial Response Time SLA to within 48 hrs but is typically within 12 to 24 hrs. While we do not offer official Support Resolution Time SLA we aim to resolve your issues as soon as possible.

Hours of Operation

We officially offer support Monday through Friday from 8h00 to 16h00 in the Eastern Standard Time (UTC-05.00) or Eastern Daylight Time (UTC-04.00) depending on the season.


We follow the Canadian and Québec Holidays

MonthHolidayDays our offices are closed
JanuaryNew Year's DayJanuary 1 and 2
March and AprilEasterMarch 30 and April 2
MayNational Patriots' DayMay 21
JuneQuébec's National DayJune 25
JulyCanada DayJuly 2
SeptemberLabour DaySeptember 3
OctoberThanksgiving DayOctober 8
DecemberChristmas and New Year's DayDecember 24, 25, 26 and 31